It’s a sad day at Magoosh–our intern Delanie’s last day. She’s off to help with a distance learning program in Uganda (ie, save the world), so I guess we’ll have to deal.
Delanie has been working here for the past 8 months (almost as long as 2 of our full-time employees–myself included!). So of course, she’s an integral part of the Magoosh family. In her time here, Delanie wore many hats–she dabbled in social media, product development, customer service, marketing, SEO, and outreach. Phew, that’s a lot! In this post, I’d like to highlight some of the awesome things Delanie accomplished!
Before Delanie took over our SAT Twitter, it was in sad shape. I think it’s safe to say that pretty much no one was looking at it. But, Delanie increased our followers by a whopping 142% in the last month:
She did this by making it FUN to read. This is a particular favorite of mine (so creative!):
Next accomplishment (this is a big one!): Lesson video FAQs. Delanie went through all of the questions we’ve received on our 200+ lesson videos, and added FAQS to the most challenging ones. This was no small feat. Not only do these FAQs help students better understand the concepts, they’ve also helped to decrease the amount of questions we receive about the videos, which saves us a lot of time!
Last but not least, Delanie helped us with our customer support (ie, actually responding to all of those questions mentioned above). When we answer a question, customers are allowed to rate our responses as either ‘good’ or ‘bad.’ In her time here, Delanie received this many bad ratings:
That is a huge success!
These are only a few of the many, many, many things Delanie has accomplished. Oh yeah, she also wrote an awesome blog post about her internship, which you can find here.
Delanie, we wish you the best of luck in everything you do, and hope you’ll come back to see us (or work for us?) whenever you get the chance 🙂 Wewe ni kukosa kwangu! (Apparently this is “We’ll miss you!” in Swahili, but you get the idea!).