Last month, our satisfaction rating was at 99%. That’d be pretty hard to beat, huh? Well…we didn’t beat it. But, 98% say they’re still happy with our customer support. Not too shabby. And after all, a 98% is still an A+, right? 🙂
From March 1st to March 31st, we received 920 questions from our current and prospective students. That’s 196 more than last month (but still just 8 of us!). Our average first response time was 9.6 hours, up from 8.7 in February. However, 91% of our emails (or 837!) were answered in less than 24 hours. Here’s how we compare to the rest of the education industry:
Even though we get about 600 more requests than the average company, our response time is on average 20 hours less, and our satisfaction rating 5% higher. I’d call that a success, and here’s hoping April is just as great!