Welcome to the first Magoosh Happiness Report! Each month, I’ll give you an update of how happy Magoosh students are, based on the ratings you give our responses to your questions. When you send us an email (either by using the ‘Help’ tab or firstname.lastname@example.org), you’re given the option to rate our responses as “good” or “bad.” So, how happy are you guys? Read on to find out!
In February 2013, we had an overall satisfaction rating of 99% (thanks, guys!) 🙂
From February 1st to the 28th, we had just one day that you weren’t 100% happy–February 6th, which had a satisfaction rating of 86%. Maybe it was a full moon, or maybe we were just off our game, but all in all, we’d consider that a success.
Of the 724 emails we received, 61% were answered in less than 8 hours and 94% in less than 24 (not too bad for a team of 8):
Here’s how we stack up against the competition:
I hope these numbers don’t lie and you guys are really as happy as our charts say. Let us know what you think! 🙂