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What it Means If Your TOEFL Scores Are Under Administrative Review

Recently a few Magoosh TOEFL students have contacted me with a problem that is uncommon but not unheard of. These students have asked about delays to their score reports due to “administrative review.” In this post, I’ll answer some frequently asked questions about TOEFL administrative review—what it is, how it effects score reporting, how you can know if your score reports are under administrative review, and what action you need to take.


What is administrative review?

Administrative review happens when ETS needs to delay issuing a score report. There can be a variety of reasons for the delay.

One of the most common reasons that scores are held up in administrative review is identification—problems correctly verifying a test-taker’s ID. This occurs when the name, date of birth, or other personal information on a test registry doesn’t match the personal information on the ID given at the test center.

Another common reason for administrative review is problems with payment of test fees. Sometimes a credit card company or bank can reject or recall a payment, or payment information can contain errors.

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A third somewhat common reason relates to accusations of cheating from test center administrators. Fortunately, this is the least common of the top three reasons for administrative review. Because accusations of cheating are made in the test center at test day, you don’t need to worry about this serious-but-rare problem when you get an administrative review notice—if ETS thinks you cheated, they’ll let you know during or immediately after the testing session.


How to know if your scores are under administrative review

If your scores are placed under administrative review, ETS will contact you about it. Generally, notifications of this kind of score delay are sent by email; there won’t be a phone call or a physical letter sent by post. This unfortunately means that it’s possible for an administrative review notification to accidentally go into junk email or otherwise fail to reach you.

If you haven’t seen a TOEFL “administrative review” email in your inbox but there’s a noticeable delay in receiving your scores, it’s still possible that your scores may be under administrative review.


What to do if your scores are (or might be) under administrative review

If you receive an email notice from ETS about administrative review or if you’re unable to view your scores online after 14 days, contact TOEFL customer service as soon as you can.  From there, an ETS agent will be able to tell you why your scores have been delayed and what further action you need to take. In some cases, no further action may be needed on your part. Identification problems are often a result of clerical error and can be resolved internally by ETS. And payment issues can sometimes be resolved directly between ETS and your bank, without you needing to do anything else.

But often, calling in can speed up the resolution process. And there are also many instances in which some sort of action is required from the test-taker to solve a problem that’s triggered an administrative review.


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82 Responses to What it Means If Your TOEFL Scores Are Under Administrative Review

  1. Palak Patel July 8, 2016 at 1:32 pm #

    My result is delayed due to they accusing me of using my phone during the break. Not giving my scores. Will they cancel my scores?

    • David Recine
      David Recine July 12, 2016 at 12:25 pm #

      Yikes! I’m sorry to hear this is happening to you. There is a chance they could cancel your scores, if they suspect you might have used your phone to cheat in some way. But they also might not. In situations like this, it’s good to be assertive and work with ETS, talking to them about your side of the story. To get started on that, I recommend contacting TOEFL customer service, explaining your situation, and seeing who you should talk to about the problem.

    • Yandong November 2, 2017 at 4:49 pm #

      Hi. Do you get your score eventually. I face the same problems so please tell me the results.

      • Melody October 22, 2019 at 6:34 pm #

        I have the same problem , even though if they cancel my scores is there any chance they might ban me from taking the test again ???!??

        • Magoosh Test Prep Expert
          Magoosh Test Prep Expert December 20, 2019 at 12:17 pm #

          Hi Melody,

          I recommend that you reach out directly to ETS with these kinds of questions. They can provide you with the most accurate response.

      • Harikrishna January 21, 2021 at 12:35 am #

        I have completed my exam at December 31 but I didn’t get any Update About My Score and when I contacted with Toefl agent and they said No update available regarding to your exam … what’s This and in my proctorU status My EXAM is fulfill and In My ETS account status TEST NOT TAKEN… what’s The problem ….and I didn’t understand why they are delaying my score card

        • Magoosh Test Prep Expert
          Magoosh Test Prep Expert February 16, 2021 at 7:27 am #

          I’m really sorry to hear about this issue! This sounds very frustrating. I recommend that you reach out to ETS and ProctorU directly to investigate what happened. We are not affiliated with them and can’t provide any additional insight. Good luck!

  2. Hardik Gami August 8, 2016 at 5:17 pm #

    Hello David,

    I gave TOEFL exam on 23rd of July 2016 and till now i should be able to get my result, but i didn’t got any notification from ETS so i called up and they told me they found an unauthorized sheet of paper at my desk. I know i haven’t done any unauthorized nor i even have cheated on test because this is a career and have invested a lot of time and money so I cant even think about cheating or taking a cheat sheet.

    When i checked my score status in my account it is written
    “Score Not Available” – its not “Under Administrative Review”, what does this mean ?

    Is my score cancel ? What should i do in this case.
    If you can help me or highlight me in this case, it would be great, I’m seriously worried and tensed.

    Really appreciate much for your time and effort

    Thank you
    Hardik Gami

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert August 10, 2016 at 12:47 pm #

      Hi Hardik,

      The “Score Not Available” message means they are still processing their decision, but it is a possibility that your score will be cancelled. You will have to wait for them to make their decision–they should notify you when they do. I’m so sorry this has happened. They are very strict about the test procedures, and it has affected you in this case. I hope this turns out well! Good luck! 🙂

      • Hardik Gami August 11, 2016 at 4:36 pm #

        Thank you so much for reply, I really appreciate it

        Is there any slightest way to give proof to them that I have not cheated in exam or the unauthorized sheet isn’t mine ? I’m sure there is a camera which records everything. Can show that as proof ? Or can I ask what is the unauthorized sheet about ? I don’t know that I’m allowed to ask these type of questions so please if you can spread light on that matter. Almost a week gone and still havenot received any updates from them.

        Btw, thank you so much for wish 🙂

        Hardik Gami

        • Magoosh Test Prep Expert
          Magoosh Test Prep Expert August 13, 2016 at 12:54 pm #


          This kind of administrative review is pretty rare, and no two cases are alike. That being said, I think there’s a definite possibility that you could use video surveillance as evidence in your case. You also can ask for details about the unauthorized sheet…. at least in the sense that asking for that information won’t get you in any trouble. Whether or not ETS gives you a clear answer is another matter. But I’d say it doesn’t hurt to ask.

          As you continue to move forward on this, I’d suggest you review ETS’s guide to administrative review of test scores. This gives a good overview of why your test scores might be questioned, how ETS may conduct its investigation, and what you can do in response.

        • Manpreet September 2, 2016 at 9:04 pm #

          Hi hardk you got your score

      • arshdeep singh August 3, 2018 at 7:47 pm #

        Dear sir or mam
        My name is Arshdeep singh and i have given toefl exam 21-07-2018 and result will declaired 31-07-2018 but today 01-08-2018, and still result is not coming and i am too much tension because why my result is not coming yet , i have trying your customer number but its not working thats why i am sending a mail , so please tell me whats happen in my result , why its not coming

        • Magoosh Test Prep Expert
          Magoosh Test Prep Expert August 8, 2018 at 10:44 am #

          Hi Arshdeep,

          Unfortunately, we don’t have any more information about this. You should check the email associated with your TOEFL account and see if ETS has sent you a message (it might be in your Spam or another junk folder). You should really try to contact ETS directly to ask them any questions and see what might be going on! Sorry we can’t be of more help, and good luck.

      • Popuri mahesh February 27, 2021 at 9:01 am #

        Will TOEFL scorecard available after administration review?

        • Magoosh Test Prep Expert
          Magoosh Test Prep Expert March 5, 2021 at 10:31 am #

          Hi Popuri, it depends on the decision from your review. You’ll have to contact ETS directly for more information.

  3. Habeeba November 19, 2016 at 9:20 am #

    How to get out of this? There is issues with my identity
    I mean i wrote my middle name as a short form ‘mohd’ , which is there in practically ever certificate of mine but only in the passport its the full form ‘mohammed’
    And now my score is under administrative review
    Can i do anything from my side so that i can proove its the same person ?
    And also ive sent them a fax long back for changing my middle name to mohammed,they havent done that too still
    Please reply soon
    Ive sent them several emails,but they seem too insensitive

    • David Recine
      David Recine November 19, 2016 at 3:04 pm #

      Hi Habeeba,

      Sorry you’re going through this! 🙁 Cases like this are rare, and every case is a little different. So I can’t give you any guaranteed way to resolve this matter. However, I can tell you that a few things are very likely to help you.

      First, actually call TOEFL customer service. Live contact can help speed up the process. Second, contact the testing center as well, and ask them if they can verify your ID. You showed an actual photo ID at the test center, and that’s the true proof of your identity. Also, when you call TOEFL customer service, ask them if there’s a way they can verify your identity by photo, possibly with help from the test center where you took the test.

      Phone or face-to-face contact with test center administrators and TOEFL management– combined with use of photo ID– is likely to resolve this problem.

  4. Omid November 30, 2016 at 4:22 pm #

    All of test takers who take the exam on November 18 received their own scores. But, Every time I check the score, the status is Not Available. What should I do?
    I was informed that a little bit delay for starting my speaking section after the break might cause a delay in my exam report. I’ve sent an email last week regarding this issue but I haven’t received any replies.
    Is my score cancel ? What should i do in this case.
    If you can help me or highlight me in this case, it would be great, I’m seriously worried and tensed.

    Really appreciate much for your time and effort

    Thank you

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert December 1, 2016 at 2:32 am #

      Oh Omid,

      I know it is worrying, but you will unfortunately have to wait for ETS to contact you. Until something has officially been said by them, there is nothing any of us can do. :/ Hang in there, and good luck!

      • Omid December 4, 2016 at 9:05 am #

        thank u for your kind consideration of my question.
        I called Toefl testing integrity and complately explained about delaying to report my score.
        they saied me to wait two weeks, your socore will report during the next two weeks, if wont call back!
        what should i do? it realy will report during two weeks??

        • David Recine
          David Recine December 6, 2016 at 7:24 am #

          From what you’re saying, Omid, it sounds like the administrative problems have only caused a delay in your score, not a cancellation. That’s good! But of course, it can be very stressful to wait for the delay to be resolved. My advice is to wait two weeks– it seems like ETS will likely keep its promise and deliver those scores. But if you get to two weeks and there’s still no sign of your scores, I would advise actually calling TOEFL customer service and really pressing for an answer.

  5. chizoba December 8, 2016 at 10:13 am #

    I registered with my first name, Okoro( Surname) before my other names,but in my confirmation slip from TOEFL my surname came last after my other names.Can it be a problem for my score delay since October 29th 2016.

    Again can TOEFL send me an email to check my score report ,without them posting it to my account?

    • David Recine
      David Recine December 9, 2016 at 4:28 pm #

      Sometimes a change in the order of a test-taker’s name can cause delays or confusion. And it sounds like you have had a noticeable delay in getting your scores, if I understand you correctly.

      At this point, if you still can’t actually see your TOEFL score in your account, I would definitely contact TOEFL customer service and ask them if there’s been a problem. Mention the name changes on the confirmation slip– that should help them find the exact cause of your delayed scores.

  6. Parth December 22, 2016 at 8:08 am #

    I gave my Toefl test on 9th December and there was delay in test as the test center was facing some connectivity issues . But they started the test almost 45 mins later from the scheduled time and there was no disturbance during entire test . Its already 22nd December today and its already 13 days . Some of my friends who gave the test at different center on same day got their score on 20th and I haven’t till now . What should I do ? The score section still says , “Score Not Available ” . I have my deadlines coming up and any delay would worsen the situation .

    What actually has happened ? Can anyone explain me or is anyone facing the similar situation ?

    Hope someone can help me out .

    Thank You

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert December 22, 2016 at 2:19 pm #

      Hi Parth,

      I’m sorry to hear about your situation. I wouldn’t worry too much about this slight delay, and expect the score any day now. However, if you are concerned and you cannot afford a delay, I would contact ETS to see if there was a potential error/problem that you should be aware of. Hopefully you will get your score soon and this will be a non-issue! Best of luck, and good luck on your applications! 🙂

      • CHOWDARY November 1, 2020 at 10:18 pm #


        • Magoosh Test Prep Expert
          Magoosh Test Prep Expert November 13, 2020 at 8:07 am #

          Hi Chowdary, I’m afraid we don’t have any further information besides what we wrote in this blog post. I recommend contacting TOEFL directly for more information. Good luck!

        • hemanth December 30, 2020 at 5:23 am #

          did you get ur rank card

        • meghana paila January 19, 2021 at 9:14 am #


          Have you received your score

  7. Ting January 3, 2017 at 1:47 pm #

    I took my exam on Nov 12 but the score is still not available. And I called them, they told me they thought I was cheating with my notes during the speaking test. We should I do ? I didn’t cheat at all. They just told me my score will be determined cancel or not. Should I just retake the test? I mean paid for it and didn’t cheat but I still have to pay again?
    Thank you

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert January 5, 2017 at 2:21 pm #

      Hi Ting,

      I’m sorry to hear about those difficulties! That is so frustrating. This is a process that ETS takes very seriously, and it’s hard to say what the best course of action is. My recommendation would be to call ETS and ask why they think you cheated and when a decision will be made. Hopefully, you can tell them your side and get some answers. If they do cancel your score, unfortunately you will have to pay again to re-take the test. Again, I’m sorry to hear about this issue and I hope you get good news soon!

    • mungunshagai February 21, 2018 at 11:48 pm #

      did you get your score ???

  8. Angela W March 23, 2017 at 7:17 pm #

    Hi, Mr. Recine and Magoosh test expert,
    I took the Toefl test at Mid February, 10 days later I received the email saying my test is under administrative review, and it may take up to four weeks.
    But two weeks later, I received another letter notes that ETS would review my test score through Board of Review, and they will accept any information from me that they will take it as consideration during the review. In the letter, they said they question my score due to “exact or near answers of me with other test takers'”and “higher score on Reading & Listening compared to my Speaking and Writing sections”
    I didn’t cheat, I’m a student who majored in engineering, my major doesn’t require me to write a lot, so my writing skill might not be as good as my vocabulary.
    I wonder what kind of information should I send in, I was thinking about send my school transcript with a paragraph explaining myself.
    I also contact ETS about it, but they told me they can’t tell me what to send it, but they will accept any information.
    the test score really means a lot to me, and I’m so frustrated, is there anything I should do?
    Thank you so much!

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert March 24, 2017 at 6:53 am #

      Hi Angela,

      That is very frustrating! You will want to give any evidence you can that might explain why your reading and listening scores are significantly different from your speaking and writing. You could potentially demonstrate that you have had to use passive English skills in your studies but not active ones, discuss your experience in the test center that day, etc. There is no formula for what you should provide, but you want to make the best case for yourself that you can.

      Good luck!

  9. Kaf July 8, 2017 at 6:03 am #

    I have done my exam in 30 may 2015
    Now I tried to log to my account to download the copy
    It’s showing
    Result not available?

    What do you think boss ?

    • David Recine
      David Recine July 10, 2017 at 7:22 am #

      If the site doesn’t specifically say that your scores are under administrative review, there may be some other reason for the delay, such as computer error or a problem with the website. To be sure about the exact problem though, you’ll probably need to contact TOEFL customer service.

  10. John July 13, 2017 at 12:26 pm #

    Hello. Ets sent me an email about administrative review. They said that ‘up to for weeks’. But this 4 weeks finished. My scores arent online yet 🙁

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert July 13, 2017 at 1:36 pm #

      Hi John,

      I’m sorry to hear that you’ve been waiting for so long. Given that you’ve patiently waited the full 4 weeks, I would recommend that you contact TOEFL customer service to discuss your case and confirm whether there is any sort of timing or next steps they can provide on their end. Speaking directly with TOEFL customer service will provide you with a more direct response and may help you ease any anxiety/frustration. Best of luck John! 🙂

  11. Julie July 19, 2017 at 5:25 am #

    My scores are under administrative reviews because i took notes during the instructions in the speaking part. I was only noting down how many question sections there will be so i don’t lose track of my energy levels. I didn’t even realize that wasn’t allowed. I thought taking notes was ok throughout the test.
    They didn’t let me explain myself over the phone, the guy said someone will review your case you need to give them time.

    Have you heard of this before? What are my chances here?
    I am really annoyed about the money i paid for that test and the 4 boring hours i spent in that bloody freezing test center! I can’t believe i may need to take a bloody English exam twice.

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert July 26, 2017 at 8:59 pm #

      Hi Julie,

      I am sorry to hear that this happened to you! Unfortunately, you’ll have to wait for ETS to make their decision on this matter. 🙁 We will keep our fingers crossed for you!

    • Triveni April 18, 2018 at 1:56 pm #

      Hi Julie,
      Thanks for sharing your experience. How many days did they take to complete administrative reviews? Did they release your score?
      Thank you in advance!

  12. Julie July 20, 2017 at 12:01 pm #

    I received an email from the Toefl guys that my test is under administrative review.
    I called them and it turns out because I took notes during the instructions i was reported for misconduct.
    The test supervisor told me i cannot take notes so i immediately stopped and he took my scrap paper and gave me new ones. I didn’t think it was an issue at the time but i guess it is…
    I was only writing down how many question sections there will be since i didn’t exactly spend a lot of time prepping for this exam so i didn’t know the details by heart.

    How big of an issue is this? Do i need to email them and explain my side of the story? Or is this a silly little thing as a result of an overzealous supervisor?
    What do you think?
    I appreciate your advice.

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert July 23, 2017 at 9:16 pm #

      Hi Julie,

      You will need to wait for ETS to get back to you on the issue. Your score may be cancelled or it may be released as normal. Because you complied with the test supervisor, I have high hopes for your result, but you should wait to hear from ETS and then do whatever they ask of you. Good luck!

    • Olga April 18, 2018 at 9:01 am #

      Hi Julie,
      How are you? Did you receive your score finally?

  13. Montu August 19, 2017 at 8:16 am #

    Magoosh test experts,
    My Exam held on starting of first week that’s 3rd june and after that I have received email that your score are under administrator review. still today I haven’t got my score online. When ever I check my score online it shows that not available. I am trying to call them but no one give answer.
    What do you think?
    I appreciate your advice please

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert August 21, 2017 at 4:51 pm #

      Hi Montu,

      Unfortunately, you will just have to wait until ETS contacts you. Your scores are not released until their administrative review completes, and it is possible that the result of this review will be that you have to retake the test. :/ Be patient, and good luck!

      • Jass September 7, 2017 at 7:00 am #

        Hello sir, i and my sister got an email that our toefl result is delayed. Actually we have taken the result second time and first time i got 78 score .THis time i am pretty sure that i will get good scores since my attempt of the test was very good.Although me and my sister have used speaking template slighlty similar ,however,our seats were far from each other.what can be the reason for delaying of result?

        • David Recine
          David Recine September 7, 2017 at 8:52 am #

          Hi Jaas,

          TOEFL score results can be delayed for many different reasons. While it’s true that this can be done for suspected cheating, there’s no need to assume you’re actually in trouble. TOEFL scores can also be delayed due to computer errors, complications in verifying your photo, and for many other causes. If the letter you got didn’t tell you why your score was delayed, the best thing to do is to contact the makers of the TOEFL and ask them for more information. So I suggest contacting TOEFL customer service. I’m sure they’ll be happy to help you figure out why you haven’t received your scores yet.

          • Jass September 8, 2017 at 12:19 am #

            S Sir,they said me in an email that after conclusion of adminstrative review, they will notify me only if they have problem concerning my scores otherwise result will be declared.what this means?

          • Magoosh Test Prep Expert
            Magoosh Test Prep Expert September 8, 2017 at 7:56 pm #

            Unfortunately, it means you have to wait for them to make their decision. You will either get a score (we hope!) or else your score will be canceled and you will have to take the TOEFL again. :/

  14. Alex September 18, 2017 at 3:03 pm #

    Hi everyone
    My toefl score explaned than i got a mail it says that your score under administration and wait 2-4 week
    i did not see my scores online then 1 week later my toefl official report came to my adress but again when i check the online score page it says not available
    Hovewer i had my official toefl report now but on the screen it says your scores are not available
    What is that?
    I did not understand anything

    • mushu February 22, 2018 at 2:42 am #

      did you get your score after this?

  15. Arya Mitra December 6, 2017 at 5:39 am #

    Hello Sir, I got an e-mail from ETS saying that my score is under administrative review. What happened was this. After the break as the speaking section was about to start, the computer instruction screen asked to continue to the speaking section after I am ready to do so. Everyone was speaking around me and I thought I will start after 20 minutes so that at least the ones around me finish speaking. And I did so. After the test was over test admistrator told me that they would file a complaint. I am really tensed. What should I expect now? Are they going to cancel my score? If they do, how many days they might take to notify me?

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert December 6, 2017 at 9:10 am #

      Hi Arya,

      I honestly don’t know if there is anything you can do now. Opting to wait for 20 minutes when not instructed to do so was a bad choice, but I suspect you already know that. This is why we and many other sources of TOEFL prep warn you about the noise you should expect in the testing center. :/ I am sorry you are dealing with this stress. You will wait “six to eight weeks” according to ETS, so expect to be in a waiting pattern for a while, unfortunately. I do not know how ETS will choose to handle this, and it is possible they will cancel this score. Given the length of time you might be waiting, you should find out if you are eligible to take a new TOEFL test while this is ongoing, because a new score will probably be released quicker than this one. Wishing you the best!

  16. Bahar December 19, 2017 at 7:43 am #

    I had an exam on 29 October and I got my score on 7 November at 01:10.
    But, this time, I had exam on 9 December and I do not get any score until now.
    Should I be worried about this? I did not receive any email from ETS,
    and the status is ” score is not available”.
    I had a delay starting speaking section after break because the administrator wanted to check other people and said me wait. Is this can cause a problem?

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert December 19, 2017 at 1:51 pm #

      Hi Bahar,

      The scores are usually sent within 10 days, but this is approximate, so it’s possible that your scores will be posted soon! If not, you should contact ETS directly and ask for more information. Good luck!

  17. Ander January 18, 2018 at 6:19 am #

    ETS said they cancelled my score due to reason they feel in my speaking section have someone else there. I don’t know what went wrong but there was noise in room. can i ask them to give me proof of that?

    • David Recine
      David Recine January 18, 2018 at 12:09 pm #

      First, Ander, I’m sorry to hear this is happening to you! As for whether or not you can ask for proof– you can certianly ask. I don’t know ETS’s exact policies on disclosing that, but I know that ETS staff are willing to communicate with students whose scores got cancelled administratively.

      If this helps, from what you’ve told me, it’s hard to say whether you’ve been accused of wrongdoing. If ETS thinks someone is in the room with you answering your questions for you, that of course would be thought of as cheating. But even if they just felt someone else was talking too loudly in the background, that could invalidate your Speaking scores even though it wasn’t your fault.

      I would advise contacting ETS customer service about this, with the contact info I mentioned in this post. In your case, I would also contact the actual test center where you took the exam. If ETS thinks someone else was nearby and causing problems during your Speaking section, then the are basically investigating test center security and quality control. So the people who manage your test center may able to offer some perspective, or talk to ETS if they feel that ETS is mistaken.

  18. Alexis January 27, 2018 at 11:50 am #


    I did my test on January 6 ,2018 and I got my score after 10 days. However, the score is not available in my account now and I do not now why.
    Do you have any idea about my situation ?

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert January 28, 2018 at 12:51 pm #

      Hi Alexis,

      I recommend that you contact ETS directly to find out what might be going on. We might be able to make a few guesses here, but you should go directly to the source to see what is happening 🙂

  19. Stephanie January 28, 2018 at 3:07 am #

    Hi Sir,

    I took my TOEFL iBT test on January 6th 2018. On January 17th, ETS sent me an email which stated that my scores were available. I checked in soon afterwards and they were there. However, I log-in into my account today and my scores weren’t there. In the score column, it is written ‘Not Available’. What is wrong in here?

    I’m looking forward to your reply. Thank you.

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert January 28, 2018 at 1:12 pm #

      Hi Stephanie,

      I’m not sure what’s happening here, but we also heard a similar story from Alexis in a previous comment, so you’re not alone! You should definitely contact ETS directly to see what is going on 🙂

  20. Peter January 29, 2018 at 4:38 pm #

    I did my test on January 6 ,2018 and I got my score on 18th of Jan 2018. On 29th Jan i logged in my AC and my scores weren’t there. In the score column, it is written ‘Not Available’. What is wrong in here?

    Thanks in Advance

  21. sansiva April 4, 2018 at 8:28 am #


    I got a mail saying my result is delayed because

    We at ETS are highly committed to quality standards and fairness. After every test administration, we go to great lengths to make sure each test result we report is accurate and valid. It is with this objective in mind that we sometimes take additional quality control steps before scores are released.

    What may be the reason?

  22. Millie Lee July 21, 2018 at 7:01 am #

    This happened today in Taipei. My daughter took the Toefl test. She handed her Toefl test already when she talked a bit with another student. And the administrator said she was cheating. She did not cheat. She had turned in her test. What is the situation here?

    Thank you !

    • David Recine
      David Recine July 21, 2018 at 2:04 pm #

      Hi Millie,

      First, I’m sorry to hear this has happened. It sounds like a frustrating and stressful situation!

      Second, if your daughter got the notice of possible cheating via email or post after test day, the accusation may not be connected to your daughter talking in the test center. Cheating accusations are made for a variety of reasons.

      Regardless of the reason ETS thinks your daughter may have cheated, it’s best to be proactive in this situation. My advice is to have your daughter contact TOEFL customer service as soon as possible, to ask them what’s going on. Sometimes cheating accusations are based on mistakes or misunderstandings. So there’s certainly a chance that your daughter could get the cheating accusation dismissed.

  23. Iman November 17, 2018 at 12:02 am #


    I gave TOEFL exam and after that I forgot to bring my closet key, so I got permission and went to my desk and grabbed my key. At that time the exam was finished.

    Actually, I am so worried. do I have any problem?

    Thank you.

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert November 20, 2018 at 6:33 am #

      Hi Iman,

      If you got permission to enter the testing room and retrieve your key from the testing center staff, then you shouldn’t have any issue. If you already completed the test, then there is no way for you to cheat just by walking in the room! I hope this alleviates your worry a bit 🙂

  24. Mr.A March 20, 2019 at 10:48 am #

    I’m a student who took the test on March 9th. But I recieved a email from ETS today said it under administration’s review.I know when they checking before the exam IDK why there is a paper pieces come out! And there is NOONE told me If that means cheated. They can check the security camera and I promise the whole test I didn’t cheat at all !!! I just feel really upset because the deadline of college application is so near and I really need this score

    • David Recine
      David Recine March 22, 2019 at 1:39 pm #

      What a frustrating situation! It’s understandable that you’d feel upset, Mr. A. The good news is that administrative review does not necessarily mean you are being accused of cheating. There are many reasons scores can come under administrative review. Sometimes the cause can be a very simple, minor issue, like a paperwork error or problems reviewing an image of your ID.

      What’s most important here is that you work to get the issue resolved as quickly as possible. If you haven’t done so already, I strongly recommend calling or emailing TOEFL customer service to ask them what is going on. Check t see why the administrative review is happening, how quickly it can be resolved, and what additional actions you need to take (if any).

  25. Belldandi September 17, 2019 at 5:41 pm #

    Hi, I took my Toefl exam on the 7th and I wasn’t aware that you’re not supposed to use your phone during the break time. I already finished the reading and listening section when I took my break, and I haven’t started the last 2 sections (speaking and writing) yet before I went to break. So, there was no way that I used my phone to look up for answers for the last 2 sections. They said that they might cancel my scores because I used my phone.

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert December 8, 2019 at 5:27 pm #

      Hi Belldandi. Sorry to hear that! I hope this situation got resolved in the time since you first posted this comment. Some of these rules can be strict, so if you ended up needing to take the test again, I hope it went better for you.

  26. Kash June 18, 2020 at 8:24 am #

    I took the home edition test, and two weeks later received an email about an administrative review. I called and emailed many times, but never got an answer, just that there is a security problem. I contacted proctoru also but to no avail. I’m going to miss my deadline. I did everything that the proctor asked me to do , which was basically nothing once the exam was launched. At the end, they showed me my reading 30/30 and listening 29/30 and asked me if I still wanted my scores to be reported. Before that they told me my exam was submitted. After that they asked me to fill out a survey/feedback for proctoru, which I did. And then it thanked me and it finished. Now when I think back the proctor never asked me to erase my notes. But how is that my fault? It should’ve popped in the chat window that I should erase everything in front of the proctor like all other instructions that were given to me. I’m so disappointed….. I’m going to miss my deadline….. which means a whole year….all because of something that is not my fault…what can I do?

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert July 24, 2020 at 10:50 am #

      Hi Kash, I’m so sorry to hear about this! It certainly sounds frustrating. I’m afraid I don’t have much in the way of helpful advice here. I recommend that you keep being persistent with calling customer service. Good luck!

  27. Corisco July 15, 2020 at 1:57 am #

    Hello, I took my exam last July 1st. It was TOEFL Home Edition, I had several technical problems during the test but finally I finished it properly and got my Reading (22) and Listening (24) scores. To this day I still did not receive the scores or any email from ETS. I have talked to them plenty of times through the online chat and calling them to the customer service phone number, I always get the same answer “apparently there is nothing wrong with your scores and you have to wait longer” no one gives me any more information and actually it looks like no one knows anything about it. They didn’t even give me a time frame, it’s ridiculous. I am starting to get desperate since the University of Utrecht is waiting me to finish my application uploading my scores before the end of August. And because I have to reach 93 points in total I need to know if I have to repeat the exam asap. Can you please guide me on what to do from here? This is a very unpleasant situation.

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert July 24, 2020 at 10:25 am #

      I’m very sorry to hear this Corisco, but I’m afraid I can’t do much to help you out. Keep being persistent with customer service, and I hope this issue is resolved soon!

    • Naveen December 7, 2020 at 8:57 pm #

      Hello, I had received email from ETS that my test is under administration review .So I contacted ETS, they had said that TOEFL writing essay is under administration review. Is this a common case for many ? And how many days it take time to get my scores? I wrote my essay clearly on my own and no chance for plagiarism.

  28. Mohammad November 19, 2020 at 7:29 am #

    Hi ETS sent me my TOEFL score but they wrote that the writing section is not administered what do they mean by that???

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert November 24, 2020 at 7:53 am #

      Hi Mohammad, you’ll have to contact ETS directly about this issue. Good luck!

  29. Jaime December 11, 2020 at 4:30 am #

    At the es pf my scores it says “**section not administrated “, what does it means?

    • Magoosh Test Prep Expert
      Magoosh Test Prep Expert January 8, 2021 at 1:41 pm #

      Hi Jaime, I recommend that you reach out directly to ETS to ask them about this. Good luck!

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