{"id":2671,"date":"2015-05-28T18:20:46","date_gmt":"2015-05-28T18:20:46","guid":{"rendered":"https:\/\/magoosh.com\/?p=2671"},"modified":"2015-05-28T18:20:46","modified_gmt":"2015-05-28T18:20:46","slug":"student-happiness-report-q1-2015","status":"publish","type":"post","link":"https:\/\/magoosh.com\/blog\/student-happiness-report-q1-2015\/","title":{"rendered":"Student Happiness Report \u2014\u00a0Q1 2015"},"content":{"rendered":"

Hello happy people!<\/p>\n

Magoosh had a productive beginning of the year. We launched an ACT product, redesigned magoosh.com, and completed a massive re-recording project of all our math lesson videos.<\/p>\n

In Student Help, we spent our time preparing for the busy season, looking for ways to get answers to students before they ask them, and hiring to fill needs.<\/p>\n

But that’s not why you are here! You are here to learn all about Magoosh’s student stoke!<\/p>\n

Stoke\u2014By the Numbers<\/h2>\n

We’ve done a swell job keeping our students happy over the course of the first 3 months of the year. Can’t argue with these numbers. \ud83d\ude00<\/p>\n

\"q1csat\"<\/p>\n

Now let’s see what sits behind the numbers and look at what the students are actually saying.<\/p>\n

Student Stoke<\/h2>\n

If anything sums up what we strive for, it’s the sentiment in this tweet!<\/p>\n

\n

Heaven is where support team of every company is like @magoosh<\/a> @MagooshGRE<\/a> #GRE<\/a><\/p>\n

\u2014 Majid Azimi (@majidazimi) February 6, 2015<\/a><\/p><\/blockquote>\n

What does it take to reach support team heaven?<\/p>\n

A Feeling of Personal Attention<\/h2>\n

Anyone who knows customer support knows that there are two competing forces\u2014answering questions quickly and efficiently versus providing a personalized experience for each person.<\/p>\n

The first force pushes us towards fill-in-the-blank templates, articles on how to do something, and canned responses to common questions. The other force pushes us towards empathy\u2014looking at what someone wrote (what was implied but not explicitly stated) and crafting a personal, thoughtful response that only that person would need.<\/p>\n

The Student Help team strikes a balance between these two forces. We wish that we could have the staff and time to give each person a custom answer, but we aren’t that big\u2014yet!<\/p>\n

Even though we struggle with this, it’s great to see that we are still able to stoke our students and provide them with a personal experience.<\/p>\n

\"LLBean<\/p>\n

\"best<\/p>\n

\"break<\/p>\n

\"Detailed<\/p>\n

\"detailed<\/p>\n

\"honest,<\/p>\n

\"OMG!\"<\/p>\n

Apparently Magoosh Rocks!<\/h2>\n

If you’ve been following Magoosh for awhile, this is not a surprise\u2014we rock! \ud83d\ude00<\/p>\n

\"now<\/p>\n

\"you<\/p>\n

\"you<\/p>\n

Bright Futures Ahead<\/h2>\n

Our true passion is not test prep. It’s helping people achieve their dreams. We know everyone has incredible potential, and we want to help each one realize that potential.<\/p>\n

That’s why these types of responses from our students are so wonderful. They remind us that Magoosh is a means towards a great end. We help build the bridge to someone’s future! \ud83d\ude00<\/p>\n

\"accepted<\/p>\n

\"dreams<\/p>\n

\"Duke<\/p>\n

\"Moving<\/p>\n

\"standing<\/p>\n

Everyone Loves Prompt Responses<\/h2>\n

We value stoked students over all else. We know that our students are stoked when they receive in-depth, personal responses. And sometimes we can do that and respond quickly to their questions! \ud83d\ude00<\/p>\n

\"In<\/p>\n

\"prompt<\/p>\n

\"prompt<\/p>\n

\"prompt<\/p>\n

\"prompt<\/p>\n

\"prompt<\/p>\n

\"super<\/p>\n

Everyone’s Telling Their Friends About Us!<\/h2>\n

One clear sign of stoke is sharing it with friends. If our students feel compelled to tell their friends, then we know we are doing something right! \ud83d\ude00<\/p>\n

\"definitely<\/p>\n

\"mind<\/p>\n

\"thank<\/p>\n

Improved Score Stoke<\/h2>\n

We would not have gotten to this point if we couldn’t help students improve their score. It takes a lot of work from everyone at Magoosh to make this happen\u2014Content, Product, Marketing, and Student Help. If we can’t help students improve then we are not delivering on our promise of delivering high quality materials.<\/p>\n

\"Good<\/p>\n

\"Good<\/p>\n

\"help<\/p>\n

\"score<\/p>\n

\"score<\/p>\n

Love for Mike<\/h2>\n

The quality of instruction at Magoosh is a team effort. But one man shoulders a mountain of that load\u2014Mike McGarry! We know it, and the students know it! \ud83d\ude00<\/p>\n

\"personal<\/p>\n

\"broken<\/p>\n

\"give<\/p>\n

\"give<\/p>\n

\"many<\/p>\n

\"Thanks<\/p>\n

\"thanks<\/p>\n

\"Yes<\/p>\n

Magoosh is the Best Test Prep in Town!<\/h2>\n

We like to think that our content is unparalleled. What we think doesn’t really matter, though. What matters is our students, so it’s great to hear from them that they think so highly of us. \ud83d\ude00<\/p>\n

\"affordable\"<\/p>\n

\"Best<\/p>\n

\"by<\/p>\n

\"second<\/p>\n

\"what<\/p>\n

\"wonderful<\/p>\n

Motivating and Inspiring Students<\/h2>\n

Let’s be honest! Preparing for standardized tests can be dull! That’s why we make a point of having fun and making sure that we provide a friendly, encouraging response to all our students. \ud83d\ude00<\/p>\n

\"dedication<\/p>\n

\"email<\/p>\n

\"advice<\/p>\n

\"Motivated<\/p>\n

\"motivated<\/p>\n

\"would've<\/p>\n

Holy Magoosh Stoke!<\/h2>\n

I think nothing sums up our goals and what we aim to do than this review from a student! To be placed among such holy company is quite and honor! And to know that we are able to create content that mirrors what students see on the test means we are doing things right!<\/p>\n

\"holy<\/p>\n

Be excellent to the universe, good people! Keep the happiness high and the stoke level at eleven.<\/em><\/p>\n

 
\n <\/p>\n","protected":false},"excerpt":{"rendered":"

Our Student Happiness Reports let us know how stoked our Magoosh students are. Check out all the latest updates from Q1 2015!<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[62,10,3],"ppma_author":[497],"class_list":["post-2671","post","type-post","status-publish","format-standard","hentry","category-team-news","tag-customers","tag-happiness","tag-happiness-report"],"acf":[],"yoast_head":"\nStudent Happiness Report \u2014\u00a0Q1 2015 - Magoosh Company Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/magoosh.com\/blog\/student-happiness-report-q1-2015\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Student Happiness Report \u2014\u00a0Q1 2015\" \/>\n<meta property=\"og:description\" content=\"Our Student Happiness Reports let us know how stoked our Magoosh students are. 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He has worked with adults and kids, tutoring the GRE, GMAT, and SAT at Kaplan and teaching English as a Second Language in the JET Programme and at the Intercultural Institute of California. At Magoosh, he expanded beyond teaching, building and managing teams, like Student Help and Content. When he's not Magooshing, you can find him spinning his toddler in circles. Connect with him on LinkedIn or Twitter.","sameAs":["https:\/\/www.linkedin.com\/in\/kevinrocci\/","https:\/\/twitter.com\/kevinrocci"],"knowsAbout":["GRE","GMAT","SAT","TOEFL","IELTS","ESL"],"jobTitle":"General Manager, TOEFL and IELTS","worksFor":"Magoosh","url":"https:\/\/magoosh.com\/blog\/author\/kevin\/"}]}},"authors":[{"term_id":497,"user_id":12,"is_guest":0,"slug":"kevin","display_name":"Kevin Rocci","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/f938b61616cc2dd8ae8cd2ab06381f1b8780e3f84546747ac4823074c8e020b4?s=96&d=mm&r=g","user_url":"","last_name":"Rocci","first_name":"Kevin","description":"At UC Santa Cruz, Kevin Rocci began a decade of teaching and tutoring with the <a href=\"https:\/\/catalog.ucsc.edu\/en\/Current\/General-Catalog\/Academic-Units\/The-Colleges\/Stevenson-College\" rel=\"noopener\">Stevenson College Junior Fellow and Writing Assistance programs<\/a>. He has worked with adults and kids, tutoring the GRE, GMAT, and SAT at <a href=\"https:\/\/kaplan.com\/\" rel=\"noopener\">Kaplan<\/a> and teaching English as a Second Language in the <a href=\"http:\/\/jetprogramme.org\/en\/\" rel=\"noopener\">JET Programme<\/a> and at the <a href=\"https:\/\/iicesl.org\/\" rel=\"noopener\">Intercultural Institute of California<\/a>. At Magoosh, he expanded beyond teaching, building and managing teams, like Student Help and Content. When he's not Magooshing, you can find him spinning his toddler in circles. Connect with him on <a href=\"https:\/\/www.linkedin.com\/in\/kevinrocci\/\" rel=\"noopener\">LinkedIn<\/a> or <a href=\"https:\/\/twitter.com\/kevinrocci\" rel=\"noopener\">Twitter<\/a>."}],"_links":{"self":[{"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/posts\/2671","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/comments?post=2671"}],"version-history":[{"count":0,"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/posts\/2671\/revisions"}],"wp:attachment":[{"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/media?parent=2671"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/categories?post=2671"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/tags?post=2671"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=2671"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}