{"id":1575,"date":"2014-03-12T18:50:31","date_gmt":"2014-03-12T18:50:31","guid":{"rendered":"https:\/\/magoosh.com\/?p=1575"},"modified":"2014-03-12T18:50:31","modified_gmt":"2014-03-12T18:50:31","slug":"magoosh-student-happiness-report-february-2014","status":"publish","type":"post","link":"https:\/\/magoosh.com\/blog\/magoosh-student-happiness-report-february-2014\/","title":{"rendered":"Magoosh Student Happiness Report \u2014 February 2014"},"content":{"rendered":"

Shirley Jackson wrote about last month, “February, when the days of winter seem endless and no amount of wistful recollecting can bring back any air of summer.” I’d have to respectfully disagree. Here at Magoosh, the shortest month of the year was a deluge of toasty, vibrant stoke! \ud83d\ude42<\/p>\n

<\/p>\n

\"satisfaction\"<\/a><\/p>\n

<\/p>\n

<\/p>\n

Stoke\u2014By the Numbers<\/strong><\/h1>\n

\"numbers\"<\/a><\/p>\n

<\/p>\n

With only 28 days in the month and with the effects of seasonality, we had a relatively small number of questions to answer from students. We know that the numbers will start to grow from now until the fall, and are projecting a very busy summer, as you can see in the graph below. We’ve enjoyed this slight lull and are ready to roll up our sleeves and spread the stoke to even more students! \ud83d\ude42<\/p>\n

<\/p>\n

\"forecast\"<\/a><\/p>\n

<\/p>\n

One data point of note is that our Response Rate shot up in the past month. From 31% last month<\/a>, and just above 25% in December, more and more students are rating our responses to their questions. Of students who reached out to Magoosh for help, 41% of them rated our responses, and of those ratings, 99% were good ratings.<\/p>\n

<\/p>\n

\"last30\"<\/a><\/p>\n

<\/p>\n

I just find this amazing. Last month only 350 Magoosh responses received a rating. We nearly doubled that in February\u2014the shortest month of the year. Looks like the stoke karma just keeps on giving!<\/p>\n

<\/p>\n

Enough with the numbers. Let’s bathe in the warm glow of Magoosher stoke.<\/p>\n

<\/p>\n

Student Stoke<\/strong><\/h1>\n

This first comment says it all! We are awesome goodness! I am not quite sure what that is but I know it’s good, and I know I will be saying it a lot now around Magoosh.<\/p>\n

<\/p>\n

\"awsome<\/a><\/p>\n

<\/p>\n

Magoosh = Awesome!<\/h2>\n

\"awesome\"<\/a><\/p>\n

<\/p>\n

\"awesome1\"<\/a><\/p>\n

<\/p>\n

\"awesome2\"<\/a><\/p>\n

<\/p>\n

Students are Stoked on Mike!<\/h2>\n

Mike<\/a> is an experienced teacher and an expert purveyor of the stoke. He brings a smile to everyone here at Magoosh as well as makes students smile around the web. He’s an active blogger and an active contributor on Beat the GMAT<\/a> and GMAT Club<\/a>. This is just a small sampling of his stoke exploits.<\/p>\n

<\/p>\n

\"love<\/a><\/p>\n

<\/p>\n

\"joined<\/a><\/p>\n

<\/p>\n

\"nail<\/a><\/p>\n

<\/p>\n

\"rocking\"<\/a><\/p>\n

<\/p>\n

\"scored<\/a><\/p>\n

<\/p>\n

Spreading the Magoosh Stoke to Friends!<\/h2>\n

When it comes to stoke, the best thing to do is pass it on. And students seem to know this. The stoke karma is contagious. When you pass it along to friends and family, it ends up back in your lap.<\/p>\n

\"telling<\/a><\/p>\n

<\/p>\n

\"telling<\/a><\/p>\n

<\/p>\n

Students Stoked on Magoosh’s Questions<\/h2>\n

\"addicted\"<\/a><\/p>\n

<\/p>\n

\"love<\/a><\/p>\n

<\/p>\n

Students Stoked on Magoosh the Company<\/h2>\n

@bkparikh<\/a> I love what you guys do and even more why you do it. Magoosh has been an inspiration for quite sometime.<\/p>\n

\u2014 Ravi Handa (@ravihanda) March 7, 2014<\/a><\/p><\/blockquote>\n

<\/p>\n

\"Diana1\"<\/a><\/p>\n

<\/p>\n

\"all<\/a><\/p>\n

<\/p>\n

\"doing<\/a><\/p>\n

<\/p>\n

\"extraordinary\"<\/a><\/p>\n

<\/p>\n

Happiness, Joy, & Stoke\u2014Oh My!<\/h2>\n

\"how<\/a><\/p>\n

<\/p>\n

\"joyful<\/a><\/p>\n

<\/p>\n

\"kael\"<\/a><\/p>\n

<\/p>\n

Staying Stoked<\/strong><\/h1>\n

At Magoosh, the stoke is so pervasive that sometimes even our negative ratings are positive. \ud83d\ude42<\/p>\n

<\/p>\n

\"bad<\/a><\/p>\n

<\/p>\n

I am pretty certain that this student meant to give us a good rating, but accidentally hit the wrong button. But I think it is an appropriate place to end. I spend a lot of time stoking and talking about all the Magoosh Goodness. But that doesn’t mean that we are perfect. We are far from done<\/a> and always investigate our negative ratings to see how we can improve.<\/p>\n

<\/p>\n

We tell our students that they have to dive into their mistakes<\/a>. If they want to be ready on test day, they have to spend more time looking into the mistakes than the successes. If we want to continue passing the stoke torch, we have to do the same. And we will! \ud83d\ude42<\/p>\n

<\/p>\n

Be excellent to the universe, good people! Keep the happiness high and the stoke level at eleven.<\/em><\/p>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

At Magoosh, our students come first. That’s why 99% of them are so happy. <\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[10,3],"ppma_author":[497],"class_list":["post-1575","post","type-post","status-publish","format-standard","hentry","category-customers","tag-happiness","tag-happiness-report"],"acf":[],"yoast_head":"\nMagoosh Student Happiness Report \u2014 February 2014 - Magoosh Company Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/magoosh.com\/blog\/magoosh-student-happiness-report-february-2014\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Magoosh Student Happiness Report \u2014 February 2014\" \/>\n<meta property=\"og:description\" content=\"At Magoosh, our students come first. 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He has worked with adults and kids, tutoring the GRE, GMAT, and SAT at Kaplan and teaching English as a Second Language in the JET Programme and at the Intercultural Institute of California. At Magoosh, he expanded beyond teaching, building and managing teams, like Student Help and Content. When he's not Magooshing, you can find him spinning his toddler in circles. Connect with him on LinkedIn or Twitter.","sameAs":["https:\/\/www.linkedin.com\/in\/kevinrocci\/","https:\/\/twitter.com\/kevinrocci"],"knowsAbout":["GRE","GMAT","SAT","TOEFL","IELTS","ESL"],"jobTitle":"General Manager, TOEFL and IELTS","worksFor":"Magoosh","url":"https:\/\/magoosh.com\/blog\/author\/kevin\/"}]}},"authors":[{"term_id":497,"user_id":12,"is_guest":0,"slug":"kevin","display_name":"Kevin Rocci","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/f938b61616cc2dd8ae8cd2ab06381f1b8780e3f84546747ac4823074c8e020b4?s=96&d=mm&r=g","user_url":"","last_name":"Rocci","first_name":"Kevin","description":"At UC Santa Cruz, Kevin Rocci began a decade of teaching and tutoring with the <a href=\"https:\/\/catalog.ucsc.edu\/en\/Current\/General-Catalog\/Academic-Units\/The-Colleges\/Stevenson-College\" rel=\"noopener\">Stevenson College Junior Fellow and Writing Assistance programs<\/a>. He has worked with adults and kids, tutoring the GRE, GMAT, and SAT at <a href=\"https:\/\/kaplan.com\/\" rel=\"noopener\">Kaplan<\/a> and teaching English as a Second Language in the <a href=\"http:\/\/jetprogramme.org\/en\/\" rel=\"noopener\">JET Programme<\/a> and at the <a href=\"https:\/\/iicesl.org\/\" rel=\"noopener\">Intercultural Institute of California<\/a>. At Magoosh, he expanded beyond teaching, building and managing teams, like Student Help and Content. When he's not Magooshing, you can find him spinning his toddler in circles. Connect with him on <a href=\"https:\/\/www.linkedin.com\/in\/kevinrocci\/\" rel=\"noopener\">LinkedIn<\/a> or <a href=\"https:\/\/twitter.com\/kevinrocci\" rel=\"noopener\">Twitter<\/a>."}],"_links":{"self":[{"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/posts\/1575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/comments?post=1575"}],"version-history":[{"count":0,"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/posts\/1575\/revisions"}],"wp:attachment":[{"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/media?parent=1575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/categories?post=1575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/tags?post=1575"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/magoosh.com\/blog\/wp-json\/wp\/v2\/ppma_author?post=1575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}